This position is responsible for monitoring, troubleshooting, supporting, and reporting on server and network environment at PSP to ensure that services are available to all users while pursuing an uptime of 99.99+%.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Detects error/problematic messages that signal malfunction in server and/or network by monitoring display screen, checking alert emails, and communicating with 3rd vendors or business partners.
DNS support such as Initial setting, Update, Backup, Deletion, and Restoring.
Log extraction to support Advanced System Engineer for trouble shootings.
Network support such as IP block on Firewall/Server, Enable/Disable port on Firewall and connectivity test using commands like ping, tracert, lookup, latency, hop testing, and so on.
Makes a requested report for customers/business partners.
HW replacement such as HDD, RAM, RAID Battery, NIC and so on.
Responds system errors within designated way.
Windows server creation (HV/VM) from the scratch / by clone
Linux server creation (HV/VM) from scratch / by clone
Failover machine setup/verification for Windows and Linux environments
Storage setup such as Volume creation /expansion /deletion
Backup setting for Windows and Linux servers
Physical server setup including mounting and cabling.
Network gear mounting for Switch, Router, and Firewall.
Firewall configuration setup for Windows and Linux environments
Switch configuration setup for Windows and Linux environments
Alerts setup on the monitoring system
SSL certificate support for installation and renewal for Windows and Linux environments
Condition check of Data center.
Makes announcements for maintenance for internal/external users
Uses CLI (Command Line Interface) to accomplish tasks.
Troubleshoots and assists customers to perform any remediation steps necessary when problems are realized. (e.g. Troubleshooting for email environment by using IMAP repair tool and Service/Server restart.)
Spam support such as removal of spam email from mail queue
Data recovery support such as restoring web contents/missing emails from backup
Updates documentation to record new equipment installed and changes made to computer configurations.
Performs scheduled maintenance.
Other duties as assigned.
This position does not have any direct reports. Occasionally is required to delegate work to other engineers.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associate's degree (A.A.) or equivalent from two-year-college or technical school; one to two years related experience and/or training; or equivalent combination of education and experience.
OTHER SKILLS AND ABILITIES
Proficiency with Microsoft Word and Excel
Proficiency with text editing, preferably Vi
Ability to create/modify scripts
Ability to type 60 WPM
Ability to resolve any issue with limited time and resources
Ability to execute multiple tasks simultaneously
Ability to make good communications with other Departments
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from group of managers, clients and customers. Writing and verbal communication skills in Business level Japanese are preferable.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee may have to occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is based in a typical office environment. The noise level in the work environment is usually moderate to loud.